Zensi Retreat Terms and Conditions
Welcome to Zensi Retreat, your ultimate destination for a luxury getaway. By making a reservation and staying at our holiday house or villa, attending a retreat or running your own retreat, you agree to comply with the following booking policy and terms and conditions:
Zensi Retreat House and Villa accommodation
1. Reservation and Booking Process:
1.1. Reservations can be made through our official website, email, phone or third-party booking platform.
1.2. A valid credit card and contact information are required to secure a booking.
1.3. All reservations are subject to availability.
2. Minimum Stay Requirements:
2.1. There is a minimum stay requirement of 2 nights for all bookings.
2.2. Minimum stay requirements may vary during peak seasons, holidays, and special events.
3. Payment:
3.1. A deposit of 50% of the total booking amount is required to confirm a reservation.
3.2. The remaining balance must be settled at least 14 days before the check-in date.
3.3. Payments can be made via credit card, direct bank transfer, or other methods specified by Zensi Retreat.
4. Cancellation and Refund Policy:
4.1. Cancellations made more than 60 days before the check-in date will allow the deposit to be used as a credit towards any future stay, encompassing all available accommodation options or retreat packages.
4.2. Cancellations made between 14 to 60 days before the check-in date will result in the forfeiture of the deposit.
4.3. Cancellations made within 14 days of the check-in date will result in no refund of the total booking amount.
4.4. Guests may change their booking date once at no charge; any additional date changes will result in the forfeiture of the deposit.
4.5. No-shows or early check-outs are non-refundable.
5. Check-in and Check-out:
5.1. Check-in time is 3:00 PM.
5.2. Check-out time is 11:00 AM.
5.3. Requests for early check-in and late check-out are subject to availability and may incur extra charges.
6. Security Deposit:
6.1. A security deposit may be required upon check-in to cover potential damages or extra cleaning fees.
6.2. The security deposit will be refunded within 14 days of check-out, following property inspection.
7. Occupancy and Additional Guests:
7.1. The holiday house and villa have a maximum occupancy limit, including adults and children.
7.2. Additional guests beyond the specified occupancy may require approval and could incur additional charges.
8. House Rules:
8.1. Guests must adhere to all house rules provided by Zensi Retreat.
8.2. Smoking is strictly prohibited inside the premises.
8.3. Pets are not allowed.
9. Damages and Repairs:
9.1. Guests should promptly report any maintenance issues or damages to Zensi Retreat staff.
9.2. Zensi Retreat retains the right to access the property for maintenance and repairs during a guest's stay.
9.3 Guests are responsible for any damage caused to Zensi Retreat properties, facilities, or amenities during their stay.
9.4 If a guest refuses to settle damage-related charges, Zensi Retreat reserves the right to forward the outstanding amount to a debt collection agency. Any additional fees or legal costs associated with the collection process will be charged to the guest.
10. Liability:
10.1. Zensi Retreat is not liable for accidents, injuries, or losses occurring on the premises.
10.2. Guests are advised to secure their belongings and valuables.
11. Force Majeure:
11.1 Zensi Retreat acknowledges that unforeseen circumstances may arise that are beyond our control, such as natural disasters, acts of terrorism, political unrest, pandemic outbreaks, and other events classified as "force majeure." In such cases, Zensi Retreat may need to modify or cancel bookings. We will make every effort to communicate changes promptly and work towards finding suitable solutions. Please note that force majeure events are not subject to our regular cancellation policy.
12. Changes to Booking Policy:
12.1. Zensi Retreat reserves the right to modify the booking policy and terms and conditions at any time. Guests will be notified of any changes.
By confirming a reservation with Zensi Retreat, you acknowledge that you have read, understood, and agreed to the booking policy and terms and conditions outlined above. Enjoy your stay and immerse yourself in the tranquility of Zensi Retreat.
Zensi Retreat Booking Policy for Retreat Participants
1. Reservation and Booking Process:
1.1. Retreat participation must be reserved through our official website, email, or phone.
1.2. A completed registration form and a 50% deposit are required to secure your spot.
1.3. Retreat availability is subject to the specific retreat dates and availability.
2. Payment:
2.1. A 50% non-refundable deposit is required upon registration to secure your spot.
2.2. The remaining 50% must be paid no later than 14 days before the retreat start date.
2.3. Payments can be made via credit card, direct bank transfer, or other methods specified by Zensi Retreat.
3. Cancellation and Refund Policy:
3.1. Cancellations made 60 days or more before the retreat will allow the deposit to be used as a credit for another retreat or accommodation in the house or villa.
3.2. Cancellations made within 60 days of the retreat start date will result in the forfeiture of the full retreat fee.
3.3. Retreat fee refunds, if applicable, will be processed according to the retreat's specific refund policy.
4. Check-in and Check-out:
4.1. Retreat check-in times will be communicated to participants prior to the retreat start date.
4.2. Participants are expected to check-out promptly after the retreat concludes unless otherwise specified.
5. Retreat Participation:
5.1. Participants are expected to actively engage in all scheduled retreat activities.
5.2. Respectful behavior towards fellow participants, retreat leaders, and staff is essential.
5.3. Participants are responsible for their own well-being and should inform retreat leaders of any health concerns or limitations.
6. Retreat Schedule:
6.1. The retreat schedule, including activities and timings, is subject to change at the discretion of Zensi Retreat to enhance the retreat experience.
7. Accommodation and Meals:
7.1. Accommodation and meal arrangements will be provided as specified for the retreat package booked.
7.2. Special dietary requirements or allergies must be communicated in advance.
8. Alcohol and Drug Policy:
8.1. General Policy: Zensi Retreat maintains a strict policy concerning alcohol and drugs for all retreat participants.
8.2. Alcohol Consumption: The consumption of alcohol is generally prohibited on the retreat premises during the entire duration of the retreat.
8.3. Strict No-Drug Policy: Zensi Retreat strictly enforces a no-drug policy for all retreat participants. The use or possession of any illegal or recreational drugs is strictly prohibited on the retreat premises at all times.
8.4. Exceptions: Exceptions to the alcohol policy may be communicated for specific retreats, but the strict no-drug policy remains in effect for all retreats.
9. Liability and Responsibility:
9.1. Zensi Retreat is not liable for any injuries, losses, or damages that occur during the retreat.
9.2. Participants are encouraged to obtain travel insurance covering health and trip cancellations.
10. Changes to Booking Policy:
10.1. Zensi Retreat reserves the right to modify the booking policy and terms and conditions at any time. Participants will be notified of any changes.
By participating in a retreat run by Zensi Retreat, you acknowledge that you have read, understood, and agreed to the booking policy and terms and conditions outlined above. We look forward to providing you with a meaningful and transformative retreat experience.
Zensi Retreat Booking Policy for Facilitators Hosting Retreats
Thank you for considering Zensi Retreat as the venue for your upcoming retreat. Please carefully review the following booking policy designed for facilitators who wish to hire the entire property to host their own retreats:
1. Reservation and Booking Process:
1.1. Facilitators interested in hosting a retreat at Zensi Retreat must contact us through our official communication channels.
1.2. The facilitator is required to provide detailed information about the retreat, including dates, activities, and expected number of participants.
1.3. The booking is confirmed upon mutual agreement between Zensi Retreat and the facilitator.
2. Payment and Insurance:
2.1. A deposit of 50% of the total booking amount is required to confirm a reservation.
2.2. The remaining balance must be settled at least 14 days before the check-in date.
2.3. The facilitator is responsible for providing their own liability insurance to cover the retreat and its participants.
3. Cancellation and Refund Policy:
3.1. Cancellations made 60 days or more before the booking will allow the deposit to be used as a credit for another date or accommodation in the house or villa.
3.2. Cancellations made within 60 days of the retreat start date will result in the forfeiture of the deposit.
3.3 Facilitators may change their booking date once at no charge; any additional date changes will result in the forfeiture of the deposit.
4. Retreat Details and Schedule:
4.1. The facilitator is responsible for providing a detailed retreat schedule, including activities, timings, and any special requirements.
4.2. Any changes to the retreat schedule must be communicated and agreed upon with Zensi Retreat.
5. Check-in and Check-out:
5.1. Check-in and check-out times for the retreat participants must be coordinated with Zensi Retreat.
5.2. Participants are expected to adhere to the check-in and check-out times.
6. Accommodation and Meals:
6.1. The facilitator is responsible for arranging meals and any specific catering needs for the retreat.
7. Retreat Conduct:
7.1. The facilitator is responsible for ensuring that all retreat activities and conduct align with the policies and values of Zensi Retreat.
7.2. The facilitator must maintain a respectful and harmonious environment for all participants.
8. Additional Services:
8.1. If Zensi Retreat provides additional services such as chefs or facilitators to assist during the retreat, it is clarified that the facilitator assumes responsibility for their services and actions.
8.2. Zensi Retreat is not liable for any services provided by third-party individuals engaged by the facilitator.
9. Liability and Responsibility:
9.1. The facilitator assumes full liability for the retreat, its participants, and any activities during the retreat.
9.2. Zensi Retreat is not liable for any injuries, losses, or damages that occur during the facilitator's retreat.
10. Alcohol and Drug Policy:
10.1. The consumption of alcohol and drugs is strictly prohibited on the retreat premises, in accordance with Zensi Retreat's policy.
11. Changes to Booking Policy:
11.1. Zensi Retreat reserves the right to modify the booking policy and terms and conditions at any time. Facilitators will be notified of any changes.
By booking and hosting a retreat at Zensi Retreat, the facilitator acknowledges that they have read, understood, and agreed to the booking policy and terms and conditions outlined above. We look forward to collaborating with you to create a successful and enriching retreat experience.
Zensi Retreat Privacy Policy
At Zensi Retreat, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or participate in our retreats as a guest or facilitator. By accessing our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1. Personal Information: We may collect personal information, including but not limited to your name, contact details, and payment information, when you make a reservation or engage in our services.
1.2. Booking and Retreat Details: We collect information about your booking preferences and retreat participation to provide you with the best possible experience.
1.3. Website Usage Data: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, and pages visited, using cookies and similar technologies.
1.4. Security Cameras: For security purposes, we use external cameras at our property. These cameras are positioned to monitor the perimeter and access points and do not record private spaces.
2. Use of Your Information
2.1. Providing Services: We use your personal information to process bookings, manage reservations, and deliver the services you request.
2.2. Communication: We may contact you with information related to your bookings, reservations, or upcoming retreats.
2.3. Marketing: With your consent, we may send you promotional materials, newsletters, and updates about Zensi Retreat.
2.4. Improving Services: We analyze non-personal data to enhance our website's performance and tailor our services to better meet your needs.
3. Sharing Your Information
3.1. Third-party Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors and booking platforms.
3.2. Legal Requirements: We may disclose your information to comply with legal obligations or protect our rights and safety.
4. Data Security
4.1. We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
4.2. However, no data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
5. Your Choices
5.1. You can update your preferences or opt out of receiving marketing communications by following the instructions provided in our communications.
5.2. You can disable cookies in your browser settings; however, this may affect your experience on our website.
6. Retention of Your Information
6.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Children's Privacy
7.1. Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18.
8. Changes to Privacy Policy
8.1. We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes.